Cloud operations
Targeted platform notifications without knowing the recipient's identity
- Area
- SaaS platforms
- Customer
- Quadient
Operations gained a single channel for scheduled messages to specific customer groups without needing to know their e-mail addresses.
1×delivery even after a restart
Scopeno e-mailstargeting by context
Starting point
What needed to change
Messages had to be targeted by organisation as well as by the technical location of the service. At the same time, the system must not deliver the same message more than once after a restart or an event replay.
Our responsibility
How we approached the solution
We designed targeting rules and a resilient exactly-once delivery mechanism. The criteria could work with the company, the AKS node and the pod without direct knowledge of the recipient's identity.
Part of the delivery
A complete scope
- Recipient segmentation
- Scheduled sending
- Idempotent delivery
- Unified design of system messages
Impact
What the customer gained
- Operations can communicate only with the customers actually affected by a change.
- Neither a restart nor an event replay leads to duplicate delivery.
- Messages have a consistent and trustworthy appearance.
Technologies and approaches
- AKS
- Event processing
- Idempotence
- Cloud messaging