Insurance SaaS
Digital insurance claims handling in a multi-tenant SaaS
- Area
- Digital products
- Customer
- ClaimMentor
A single solution connects scheduling the meeting, communication with participants, the Zoom video call, its recording, the transcript and an AI summary for the claims adjuster.
Starting point
What needed to change
A claims adjuster needs to agree a date with several participants, hold the remote meeting securely and then work with its content. Besides calendars and scheduling conflicts, the system has to retain the recording, make it available in the right claim and keep the data of individual organisations separate.
Our responsibility
How we approached the solution
We designed a multi-tenant domain model of the entire process. We connected scheduling and calendars with Zoom video calls, capture and playback of the recording, speech-to-text conversion and a summary that gives the adjuster a clear view of the key information from the meeting.
Part of the delivery
A complete scope
- Domain analysis of the insurance claim
- Multi-tenant architecture
- Calendars, e-mail and SMS notifications
- Zoom video call integration
- Recordings and their playback for the adjuster
- Transcript and AI summarisation
Impact
What the customer gained
- The adjuster has scheduling, the video call and its outputs in the context of a single claim.
- They can play the recording, go through the full transcript or work quickly with the summary.
- Each organisation accesses only its own claims, contacts and records.
- Participants receive consistent communication and calendar invitations.
Technologies and approaches
- TypeScript
- AWS
- DynamoDB
- Zoom
- Speech-to-text
- AI summarisation
- Google Calendar
- Microsoft Graph